Refusionspolitik
Last updated: August 3, 2026
At Wear Avero, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Please read our return policy carefully before requesting a return.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in its original condition
- Include all original tags
- Be returned in its original packaging
- Include proof of purchase
Items that do not meet these conditions may not qualify for a refund.
Starting a Return
To request a return, please contact us at:
Once your return request has been approved, we will provide:
- Return instructions
- The correct return address
- Any additional information required to complete your return
Please do not send items back without contacting us first, as they may not be accepted.
Return Shipping Costs
Unless your item is damaged, defective or incorrect, customers are responsible for the cost of return shipping.
Return shipping costs vary depending on:
- Your location
- The shipping carrier you choose
- The size and weight of your package
Estimated return shipping costs typically range between €10 and €20.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
We will review your request and work towards an appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned.
This includes, but is not limited to:
- Personal care products
- Custom or personalised items
- Gift cards
- Final sale items
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, we recommend returning your original purchase (if eligible) and placing a new order.
European Union – Right of Withdrawal
If your order is delivered within the European Union, you may have the legal right to cancel or return your purchase within 14 days of receiving your order, without providing a reason.
Returned items must:
- Be unused
- Be in their original condition
- Include all original tags
- Be returned in their original packaging
- Include proof of purchase
This right does not affect any additional rights provided under applicable consumer protection laws.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method.
Please allow up to 10 business days for the refund to be completed.
Depending on your payment provider, additional processing time may apply.
Late or Missing Refunds
If you have not received your refund after 15 business days following approval, please contact us at:
We will be happy to assist you.
Contact
If you have any questions regarding returns or refunds, please contact us:
Email:
info@wearavero.com